How the Online Counselling session starts

You will be sent a Zoom link via an email. You just need to click on the link at the time of your appointment, then click on the button ‘open link’. You will then be taken into a ‘virtual waiting room’. When the counsellor is ready you will be ‘admitted’ to the session and your video and audio will automatically be on. At the end of the session, you can leave the session yourself or the counsellor will end the ‘Zoom meeting/session’ and the Zoom platform will close on your device.

The Counsellor will finish the session at the scheduled end time, regardless of the client’s lateness, as other clients also have scheduled appointments after yours.